What I've read from the article, beside the obvious, is how unaware people are about how technology works.

"With Apple and Google unable to help ...".

She thinks Apple and Google should help with spoofed mails b/c an Apple mail client is used and the spoofed email was from a Gmail address.

Also not understanding identity theft:

"including Danny’s latest identity theft."

Also not understanding the difference between civil legal action and crimes.

In most western countries education about technology and how it works is insufficient. Same goes for law basics that help with life.

Edit: I don't blame this in any way on her.