This is ridiculous. So now, any John Doe can contact customer support of any company, then publicly shame them for not getting the response they want? Aren't there organizations with the sole purpose of investigating Free Software license violations, with access to actual lawyers? Where's the email thread of such correspondence?

This sounds like a child crying mommy. Oh, and while I usually approve attempts at breaking the way-too-serious corporate speak, smileys seem to detract from the gravity of the issue being discussed.

Can we get responsible people to handle this, please? Like the Free Software Foundation? Not a flash mob on the internet. This is counter-productive.