Similar thing i experienced with Rogers Wireless in Canada recently.
wife and I had separate accounts. i logged in with her account to the rogers account site and added my phone number to her account with a few basic details that are on every statement sent in the mail....
I had a joint account with my wife as a owner.
then my work had a corp plan with rogers, so wanted to switch to that, but since I am the employee, i had to be the account owner.
this isnt actually so simple.
they had to create a net new account with me as owner.
and re-assign the phone numbers to the new account.
when i called in to their account support line, they asked for my 4 digit PIN.
I said i have no idea what it is, the guy in the store just punched some numbers in when he setup the account and never told me.
they were okay with that and proceeded to ask me some details that are on my mailed statements....
Then they said they needed the account holders permission.
--i was at work, my wife was out of town, i didnt feel like bothering her.
i said "hold on one minute, just let me get her".
i put the phone on mute for 30 seconds.
unmuted and changed my voice slightly "Hello? Yes i am fine with my husband taking ownership and transfering the numbers"
"she" then passed the phone back to me and the rep proceeded with the transfer.
wife and I had separate accounts. i logged in with her account to the rogers account site and added my phone number to her account with a few basic details that are on every statement sent in the mail....
I had a joint account with my wife as a owner.
then my work had a corp plan with rogers, so wanted to switch to that, but since I am the employee, i had to be the account owner.
this isnt actually so simple.
they had to create a net new account with me as owner. and re-assign the phone numbers to the new account.
when i called in to their account support line, they asked for my 4 digit PIN. I said i have no idea what it is, the guy in the store just punched some numbers in when he setup the account and never told me.
they were okay with that and proceeded to ask me some details that are on my mailed statements....
Then they said they needed the account holders permission. --i was at work, my wife was out of town, i didnt feel like bothering her.
i said "hold on one minute, just let me get her". i put the phone on mute for 30 seconds. unmuted and changed my voice slightly "Hello? Yes i am fine with my husband taking ownership and transfering the numbers"
"she" then passed the phone back to me and the rep proceeded with the transfer.