Agreed, the software makes a huge difference and is always overlooked.
Even the hardware is exceptional quality, though. I've seen people comparing MacBook Pros to Alienware laptops or Sony VAIOs, and upon closer inspection, it's pretty clear the MacBook is much more refined and luxurious in it's appointments. Not to mention the style aspect - the other two are intended for an entirely different market and look the part.
Mostly, people that complain about Apple products are not the target market, have never actually used them, or are surly because they can't afford one.
Even the hardware is exceptional quality, though. I've seen people comparing MacBook Pros to Alienware laptops or Sony VAIOs, and upon closer inspection, it's pretty clear the MacBook is much more refined and luxurious in it's appointments. Not to mention the style aspect - the other two are intended for an entirely different market and look the part.
Mostly, people that complain about Apple products are not the target market, have never actually used them, or are surly because they can't afford one.