If you are running an organization that deals with a lot of complexity (airlines, web systems etc.), it's generally not a good idea to blame anyone but the system. If you look at everything systemically, then the organization continually learns. You have to trust the people in the system to be coming to work in good faith, if you can't do that you have other issues.
If you are running an organization that deals with a lot of complexity (airlines, web systems etc.), it's generally not a good idea to blame anyone but the system. If you look at everything systemically, then the organization continually learns. You have to trust the people in the system to be coming to work in good faith, if you can't do that you have other issues.